Nutri-Meds.com Help Topics
Order Status
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Customers are always welcome to return any unopened product within 30 days of purchase, however, you would need two pieces of documentation:
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- An RMA number. Simply request one from Customer Service. You will receive an address for the return at that time as well. Write the Return Merchandise Authorization (RMA) number that we send you in large numbers on the outside of the package.
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- A valid tracking number from USPS or another one of our shippers. Though we are happy to refund your return, it is essential that both you and Nutri-Meds™, can confirm that the package arrived safely - so you must have a valid tracking number.
Note: In the rare case that you might receive a different product from what you actually ordered, we’ll be happy to accept your product returns. If this happens, we’ll re-ship the correct products to you at our expense, and provide paid return packaging for you to return the incorrect products to us. Simply follow the instructions above.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
U.S.A. Orders: It usually takes 3 to 4 days, with variations for weekends and holidays. You should receive a USPS tracking number once the order has shipped. If you log on to USPS.com and enter the number in the tracking box, you should see the progress of your shipment. If not, contact Customer Service to expedite the order for you. Nutri-Meds™ always ships USPS using valid tracking numbers so your order can be assured of confirmed delivery.
International Orders: These are delivered under the auspices of the customer’s country (usually in 5 to 7 days). Some countries will make only one attempt at delivery but hold the package at your local Post Office. It is important to contact your local Post Office, sooner rather than later, to assure delivery is completed. You can usually arrange a second delivery but it is the customer's responsibility to follow-up. Though the package is insured, we have no control over it once it leaves the U.S.A. USPS uses the receiving country’s claim that the package was delivered as a confirmed delivery.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
My Account
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Returning your supplements are easy. Simply review our return policy and the information therein.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
| Returning your supplements are easy. Simply review our return policy and the information therein. |
Domestic Shipping
We ship USPS, which we believe, offers the best value for our customers. We have used several shippers and find this to be the fastest, most cost effective way of shipping. USA customers usually receive their orders within 3 to 4 days of shipping.
To qualify for free shipping, you must be a U.S. retail customer and purchase products totaling $100 or more. If your shopping cart total is $100 or more, a free shipping method will be offered in the drop-down menu on the shopping cart check out page.
Note: To get free shipping, please be sure to select that option. Free shipping is the same speed as USPS priority mail and is not any slower or faster.
Exclusions:
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- Free shipping is unavailable to International Customers.
- Free shipping is unavailable to HCPs (Health Care Practioners)
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
International Orders
Our Experience
When we first started serving customers worldwide, we were concerned about packages being lost in the mail, stolen, or confiscated by customs officials. Time has shown we need not have worried. After shipping internationally for over five years, we have a pretty good success rate�over 99% in every country we have shipped to!
International Shipping
International orders are shipped Express Mail International, which is more cost-effective than Global Express International, and in our experience, offers better service. Shipments usually arrive in about a week, often sooner. Unfortunately, there is no way to guarantee that time frame. We suggest that you always keep a bottle or two in reserve so the time frame is not critical.
Note: Please understand that we have no way of tracking Air Letter Post shipments. Though the shipment may seem to be taking longer than expected, in our experience, it does arrive with no problem often within days of deciding the package is lost. In the unlikely event that your shipment never arrives, contact us. Shipping and handling is included in the price of each international item, so no additional charges are added. The warehouse usually ships two bottles to a package. We suggest that your first order be for only one or two bottles so you know what to expect with the delivery process.
| Many countries do not allow DHEA supplements through customs, so we cannot ship DHEA outside of the U.S. Our apologies. |
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
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When the US Postal Service raised their rates in May 2007, we were surprised to find that International shipping rates doubled. We had to make a difficult decision. For the first time in our history, we find it necessary to add a shipping charge for our International Customers.
We already knew our shipping policies had to change. Over the past 6 months some customers have experienced long delays in receiving their orders. Air Letter Post has become so unreliable that we no longer consider it an option for customers who depend on our products. We decided to switch from Air Letter Post to Global Priority Mail and increase the number of bottles we can ship. We looked forward to service that was timelier and more trackable.
We didn’t anticipate such a huge increase in the cost of shipping.
Priority International should deliver your package in about a week. Though a tracking number should tell us when the package is delivered, the service is not as efficient as Priority Mail within the US. We cannot guarantee the time. We have no control over the shipping once it leaves the US.
We would prefer not to add the shipping cost, but we trust that we are doing our best for our customers. You can allay some of the shipping increase by placing larger orders. We feel you should always keep a bottle or two in reserve so the time frame is not critical.
Guarantees
You can be confident in knowing that www.nutri-meds.com is a verified Authorize.Net merchant.
Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net Web site.
We guarantee secure ordering and quality delivery to your home or office address. We are committed to order accuracy and safe arrival of your products. We are now using pull-tab security caps, so there is never any danger that the product can be tampered with.
If you ever have a difficulty of any kind with your order, please do not hesitate to contact us. We want our customers to have a positive experience with us. If you need help, please ask!
Occasionally technology will hiccup and an order will not be processed properly. Your feedback lets us know so we can fix the problem. You will always receive an email confirmation when you place an online order. If you don’t receive that email, your order did not go through. Leave us a message, we’ll track down the problem, and get your products to you right away.
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
We do not condone SPAM and will never sell or give away your personal information in any form. We collect email addresses in order to keep you updated as we search for products and approaches we feel would benefit our customers. Users will receive mailings only if they Opt_In to our mailing list. If at any time you do not wish to receive that information, simply Opt_Out of the mailing list.
Financial information that is collected is used only to bill the user for products and services. We do not save credit card information.
Choice/Opt-Out
Our site provides users the opportunity to Opt_Out of receiving communications from us at the point where we request information about the visitor. We value your privacy. Please view the entire Privacy Policy for complete details on how we use the information we collect.
Nutri-Meds.com is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Nutri-Meds.com has been validated to have a secure SSL certificate which provides industry standard data encryption of information transferred from your computer to the website.
Pricing and Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
Because we use the products ourselves, and find them tremendously effective, we are naturally very enthusiastic - and hundreds of customers agree with us. We love a natural approach to health, and consistently choose that way of doing things, including diet and supplements.
As an internet-only business, we work very hard to keep our overhead costs low. That way, we can provide the best service, selection, and prices to our customers. As such, we do not create printed marketing materials of any kind. Our website is our catalog — always current, and always up to date. If you really need printed literature, please contact us.
Absolutely! If you are a medical professional, clinic or retail store, please feel free to contact us for special dealer pricing.
The shelf-life is two years. All products are quality fresh when shipped.
Our glandulars are imported from New Zealand and Argentina, countries with long histories of grass-pasturing their animals, using no hormones or antibiotics, and have no proximity to countries with BSE.
Most people find capsules assimilate better than tablets, but there are those who like to use tablets and allow them to dissolve under their tongue, as if it were a sub-lingual. With true sub-lingual products, the molecule needs to be small enough to allow it to be assimilated in that way, and the thyroid molecule is not.
Those who want to take less than a whole tablet or capsule will often choose tablets and cut them in smaller portions.
