Customers are always welcome to return any unopened product within 30 days of purchase, however, you would need two pieces of documentation:
- An RMA number. Simply request one from Customer Service. You will receive an address for the return at that time as well. Write the Return Merchandise Authorization (RMA) number that we send you in large numbers on the outside of the package.
- A valid tracking number from USPS or another one of our shippers. Though we are happy to refund your return, it is essential that both you and Nutri-Meds™, can confirm that the package arrived safely - so you must have a valid tracking number.
Note: In the rare case that you might receive a different product from what you actually ordered, we’ll be happy to accept your product returns. If this happens, we’ll re-ship the correct products to you at our expense, and provide paid return packaging for you to return the incorrect products to us. Simply follow the instructions above.